Privacy Policy

This Privacy Policy explains how ILMA Enterprise collects, uses and protects your personal information when you visit ilmaworld.com, make a purchase, contact us or otherwise interact with our website.

We care about your privacy and only process personal information where we have a lawful reason to do so.

1. WHO WE ARE

The data controller responsible for your personal information is:

ILMA Enterprise
CVR: 43617338
Email: info@koi-5.com
Denmark

2. INFORMATION WE COLLECT

Depending on how you use our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Payment-related information

  • Communications you send to us

  • IP address and device/browser information

  • Information about how you interact with our website

  • Marketing preferences and consent, where applicable

Payment information may be processed directly by our payment providers. We do not necessarily receive or store your complete payment card details.

3. HOW WE USE YOUR INFORMATION

We may process your personal information to:

  • Process and fulfil your orders

  • Arrange payment, shipping, returns and refunds

  • Communicate with you about your order

  • Respond to questions and customer service requests

  • Operate, maintain and improve ilmaworld.com

  • Prevent fraud, misuse and security incidents

  • Maintain accounting and business records

  • Comply with legal obligations

  • Send marketing communications where you have consented or where otherwise permitted by law

We do not sell your personal information.

4. LEGAL BASIS FOR PROCESSING

Under the General Data Protection Regulation (GDPR), we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

Performance of a contract
When processing is necessary to complete your purchase, deliver your order or otherwise fulfil an agreement with you.

Legal obligation
When we are required to retain or process information under accounting, tax or other applicable laws.

Legitimate interests
When necessary for legitimate business purposes, such as operating and securing our website or responding to enquiries, provided those interests are not overridden by your rights.

Consent
Where we specifically ask for your permission, for example for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. SHOPIFY

Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer products and services online.

Shopify may process personal information in connection with operating the store, providing checkout functionality, preventing fraud and delivering its services.

Shopify may process information in countries outside Denmark or the European Economic Area. Where required, appropriate safeguards must be used for international transfers of personal data.

For more information about Shopify's own processing of personal information, please refer to Shopify's privacy information.

6. PAYMENT PROVIDERS

When you make a purchase, payment information is processed by the payment provider(s) available through our checkout.

We receive the information necessary to confirm and administer your payment, but payment providers may independently process additional information in accordance with their own privacy policies and legal obligations.

7. SHIPPING & SERVICE PROVIDERS

Where necessary to fulfil an order or operate the website, we may share relevant personal information with trusted service providers, including:

  • Shipping and delivery providers

  • Payment providers

  • Website and hosting providers

  • Email and communication services

  • Accounting and administrative services

  • IT, security and analytics providers

We only share information that is reasonably necessary for the relevant purpose.

8. COOKIES & ANALYTICS

ilmaworld.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and, where applicable, support analytics or marketing.

Where required by law, non-essential cookies will only be used after you have given consent.

You can manage your cookie preferences through the cookie settings available on the website.

For further details about the cookies used on ilmaworld.com, please see our Cookie Policy or cookie settings.

9. MARKETING

If you sign up to receive emails or other marketing communications from ILMA, we may use the contact information you provide to send you news about music, releases, products, events and other ILMA-related updates.

Where consent is required, we will only send these communications after receiving your consent.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails or by contacting us at info@koi-5.com.

Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary for the purpose for which it was collected or for as long as required under applicable law.

Certain transaction and accounting information may need to be retained for longer periods to comply with Danish bookkeeping, tax and other legal requirements.

When personal information is no longer required, it will be deleted or anonymised where appropriate.

11. INTERNATIONAL DATA TRANSFERS

Some of the service providers used to operate ilmaworld.com may process personal information outside Denmark or the European Economic Area.

Where GDPR requires safeguards for such transfers, personal information will be transferred using an approved legal mechanism, such as an adequacy decision or appropriate contractual safeguards.

12. YOUR RIGHTS

Subject to the conditions and limitations of applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing

  • Receive certain personal information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@koi-5.com.

We may need to verify your identity before fulfilling certain requests.

13. COMPLAINTS

If you have concerns about how we process your personal information, we encourage you to contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the relevant supervisory authority.

In Denmark, the supervisory authority is Datatilsynet (The Danish Data Protection Agency).

14. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. CHILDREN'S PRIVACY

Our webshop is not intentionally designed to collect personal information from children who are unable to provide valid consent under applicable data protection law.

If you believe personal information relating to a child has been collected improperly, please contact us at info@koi-5.com.

16. THIRD-PARTY LINKS

Our website may contain links to external websites or services.

Once you leave ilmaworld.com, the privacy practices of those third parties apply. We are not responsible for the privacy practices or content of independent third-party websites.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when necessary to reflect changes to our website, services, legal obligations or the way we process personal information.

The latest version will always be available on ilmaworld.com.

Last updated: August 2026