Privacy policy

At ILMA, we respect your privacy. This policy explains what personal information we collect through ilmaworld.com, why we use it, and what rights you have.

ILMA Enterprise
CVR: 43617338
Email: info@koi-5.com
Denmark

What information do we collect?

When you visit our website, place an order, sign up for emails or contact us, we may collect information such as:

Your name and contact details
Billing and shipping address
Order and payment information
Emails or messages you send us
IP address, browser and device information
Information about how you use our website
Your marketing preferences

Payment details are processed securely by our payment providers. We do not necessarily receive or store your full card details.

How do we use your information?

We use your information when necessary to:

Process, deliver and manage your orders
Handle payments, returns and refunds
Provide customer service
Operate and improve ilmaworld.com
Prevent fraud and keep our website secure
Meet accounting, tax and other legal requirements
Send you ILMA news and marketing if you have agreed to receive it

Under GDPR, we process your information where it is necessary to fulfil our agreement with you, comply with the law, pursue a legitimate business interest, or where you have given us consent.

We do not sell your personal information.

Shopify & other service providers

Our store is hosted by Shopify.

To run our webshop, we may share necessary information with service providers such as Shopify, payment providers, delivery companies, email services and other providers that help us operate ilmaworld.com.

Some providers may process information outside the EU/EEA. Where required, appropriate safeguards are used in accordance with GDPR.

Cookies

ilmaworld.com uses cookies and similar technologies to make the website work and may also use them for analytics and marketing.

Where required, we will ask for your consent before using non-essential cookies. You can change your choices through our cookie settings.

Emails & marketing

If you sign up for ILMA emails, we may send you news about music, releases, products, events and other ILMA updates.

You can unsubscribe at any time using the link in our emails or by contacting info@koi-5.com.

How long do we keep your information?

We only keep personal information for as long as necessary for the purpose it was collected for or for as long as we are legally required to keep it.

For example, certain order and accounting information must be retained to comply with Danish law.

Your rights

Under GDPR, you may have the right to access, correct or delete your personal information, restrict or object to certain processing, receive certain data in a portable format, and withdraw consent where we rely on it.

To exercise your rights, contact info@koi-5.com.

You also have the right to lodge a complaint with Datatilsynet (The Danish Data Protection Agency).

Changes to this policy

We may update this Privacy Policy if our website, services or legal requirements change. The latest version will always be available on ilmaworld.com.